Privacy Policy

Effective Date: October 2025

At SOLA, we value your privacy and are committed to safeguarding your personal information. This policy explains what data we collect, how we use it, who has access to it, and what rights you have regarding your personal information. By using www.solapakistan.com, you agree to the practices described in this Privacy Policy.
SOLA is not responsible for information shared with third-party websites linked through our platform.

Information We Collect

SOLA may collect both personal and non-personal information.

Personal Information: We collect your name, email address, phone number, billing information, and delivery address when you create an account, make a purchase, or join the SOLA+ Loyalty Program. Saved card details will never be shared with third parties and will only be used to process your order securely through our payment service provider.
Non-Personal Information: We collect non-identifiable data such as IP address, browser type, and device information to analyze website performance and improve user experience. Cookies may be used to store preferences and session data for up to 24 months.

Use of Information

We use your personal data to:

Create and manage your SOLA account.
Process and fulfill your orders.
Send order confirmations and delivery updates.
Provide customer service and respond to inquiries.
Offer exclusive deals and loyalty rewards.
Conduct market research and analyze shopping trends.
Prevent fraud and ensure secure transactions.

We only retain your data as long as necessary or legally required and do not sell or rent your personal data to third parties.

Marketing Communications

We may contact you via email, SMS, or WhatsApp with product updates, offers, and promotions. You may opt out anytime by updating your preferences in your account, clicking “unsubscribe” in an email, or contacting wecare@solapakistan.com or calling +92 309 9826666. Please note: essential notifications (order updates, loyalty points, or legal messages) cannot be unsubscribed.

Disclosure of Information

Service Providers: We may share necessary data with trusted third parties (e.g., courier, payment gateway, analytics) to fulfill orders or services. These providers are obligated to maintain confidentiality and use your data solely for SOLA’s operations.
Legal Requirements: We may disclose your personal data if required by law, regulation, or legal process such as a subpoena, court order, or government request.

Data Security

We employ industry-standard technical and organizational security measures to protect your data from unauthorized access, misuse, or alteration. All payments are handled through PCI-compliant and SSL-encrypted gateways. While we use strong security practices, please note that no internet transmission or electronic storage method is 100% secure.

Third-Party Links and Services

Our website may contain links to third-party websites or services. SOLA is not responsible for their privacy practices. We may also collect aggregated non-personal data (e.g., site traffic, sales metrics) for analysis, but this does not include identifiable personal information.

Children’s Privacy

Our website and services are not intended for children under 13. SOLA does not knowingly collect or store personal data from minors. We encourage parents to supervise children’s online activity.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on www.solapakistan.com. Continued use of our website after updates constitutes acceptance of the revised terms.