Return and Refund Policy

SOLA–Exchange,Return & Order Cancellation Policy

At SOLA, we are committed to providing a smooth, transparent, and reliable shopping experience. This policy outlines the terms and conditions governing exchanges, returns, refunds, and order cancellations. It applies to all purchases made through SOLA’s online platforms and physical stores. By placing an order with SOLA, customers acknowledge, understand, and agree to the terms stated below.

ELIGIBILITY

Items purchased online or in-store are eligible for exchange within 7 days of delivery or purchase.
Returns are accepted within 7 days only in cases of manufacturing defects or incorrect items delivered.
All items must be unused, unwashed, unaltered, and in original condition with all original tags attached.
Items must be returned in their original packaging.
A valid proof of purchase (receipt or order confirmation email) is
mandatory.
Sale, promotional, or discounted items are strictly non-exchangeable and non-returnable.
Items exhibiting signs of wear, washing, stains, odours (including perfume or sweat), or damage will not be accepted under any circumstances.

ORDER CANCELLATION POLICY (ONLINE ORDERS ONLY)

Online orders may be cancelled within 1 hour of order confirmation by initiating the request through the SOLA Customer Portal or by contacting the SOLA helpline.
Orders cancelled within this time frame will be processed without any deduction.
Once the 1-hour cancellation window has elapsed, orders cannot be cancelled, and the standard Exchange & Return Policy shall apply.
Orders that have been processed, packed, or dispatched are not eligible for cancellation.
SOLA reserves the right to temporarily suspend order cancellations during sale events, promotions, or high-volume periods.

EXCHANGE POLICY

Size Exchange

Size exchanges are permitted within 7 days, subject to availability.
Exchanges apply to the same article in a different size only.
Each order is eligible for one exchange only.

Style Exchange

Customers may exchange an article for another item of equal value, or for a higher value by paying the price difference.
If the exchanged item is of lower value, the price difference will be issued as a credit voucher.
Style exchanges are limited to one per order and subject to stock availability.

EXCHANGE PROCESSING

Online orders: Exchange requests must be initiated through the SOLA Customer Portal or helpline.
In-store purchases: Exchanges must be initiated by visiting the respective store.
All exchange requests are subject to inspection and approval by SOLA.
SOLA may arrange return pickup for eligible exchanges.
For defective or incorrect items: Return shipping/pickup costs are covered by SOLA.
For non-defective exchanges (size or style): Reverse shipping charges are borne by the customer.
Approved exchanges are processed on priority once the returned item is received and verified.
Processing timelines are approximately 7–10 working days.
If the requested item is unavailable, a credit voucher of equivalent
value will be issued.

RETURN POLICY (DEFECTIVE / INCORRECT ITEMS ONLY)

Returns are accepted strictly under the following conditions.The item received is manufacturing defective, or The item delivered is incorrect (wrong product or size).

Return Conditions

Return requests must be submitted within 7 days of delivery or purchase.
Customers may be required to provide photographic or video evidence of the defect or issue.
Returned items must fully comply with all eligibility and inspection requirements.

Definition of Manufacturing Defect

Manufacturing defects include stitching faults, fabric tears, or printing errors present at the time of delivery. Variations in colour, texture, or appearance due to lighting conditions, screen display, or personal preference do not qualify as defects.

CREDIT & REFUND POLICY

Cash refunds are not offered under any circumstances.
Approved returns or unresolved exchanges are compensated as follows:
Online purchases: Online credit voucher In-store purchases: Store credit
Credit vouchers are valid for 90 days from the date of issuance.
Vouchers may be redeemed partially or fully across multiple purchases within the validity period.
Expired vouchers will not be reissued or extended.

IMPORTANT TERMS & CONDITIONS

Each order qualifies for one exchange only.
Reverse shipping charges may apply for non-defective exchanges.
SOLA reserves the right to approve, decline, or limit any exchange or return request after inspection.
Repeated, excessive, or suspicious exchange/return behaviour may result in refusal of service.
This policy may be updated or modified at SOLA’s discretion without prior notice.
SOLA’s decision regarding exchanges, returns, refunds, and cancellations shall be final and binding.